Belfast

Cromac Square, Belfast, united kingdom, BT2 8LA

The Cromac Street Centre is located in a office development with a three-storey glass-fronted lobby on a prominent corner site in Belfast's city centre. It is strategically positioned in a major business area alongside some leading financial and IT institutions, at the apex for main arterial routes through the city and close to major entertainment and retail zones. Belfast has benefited from sustained investment and rapid economic growth and is now a flourishing and confident city where business is prospering, visitor numbers are increasing and more and more people are drawn to the city to live, work, shop, visit and play. It has one of the most highly qualified workforces in Europe and has seen strong growth in the knowledge sectors, particularly the financial services, biotechnology, environmental and creative industries as well as having rich and varied cultural and social sectors. The centre has Life Size Video Conferencing available with Polycom 7000HDX video conferencing, screen sharing and up to 10 sites connectivity Bridging ISDN and IP services available.

Explore Our Courses

Assertiveness

 7 Hours
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels. Audience Anyone who is looking to enhance their assertiveness skills Aim This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will:
  • Understand and overcome the barriers to being assertive
  • Recognise behaviour traits within yourself and others and learn effective strategies for managing them
  • Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
  • Effectively manage difficult situations.
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Effective interpersonal communication with elements of assertiveness

 14 Hours
Goal The training will be to review and improve the competencies needed to achieve their business objectives in terms of both individual work and teamwork, particularly through the acquisition of skills by the participants such as:
  • Building an effective communication style with others
  • Practical analysis of the barriers of communication and active techniques to prevent their occurrence
  • Building support assembly relationships
  • Effective team work
  • Awareness of mutual influence in relation team-unit and unit-team
  • The ability to use a variety of techniques to manage conflict
  • Change their attitudes and behavior modeling constructive (eg assertive posture)
Method of work The training is designed as an interactive, where participants share is over 80% of the time. Each session follows a similar dynamic: opening a new exercise habits (to build awareness), mini-lecture on the techniques (knowledge), practicing new tactics and techniques (skills). After the close of each session, participants receive support materials for sessions discussed.
Practical material is summed giving a mini lecture explaining the theoretical basis and fundamental psychological mechanisms which participants experience while working on the training room.
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Conflict Management

 14 Hours
Purpose of training: For all striving to effectively and efficiently deal with conflict situations. Training for people who want to develop their skills in using the conflict in the work of the team who aim to develop the ability to apply strategies, methods and techniques of conflict management. Benefits of training course: Using the methods and techniques to solve conflict situations, effective conflict management, effective communication in conflict situations, skillful preparation of the analysis needs of the parties of the conflict and the formulation of the problem, the use of stress management skills, emotional and assertive techniques in resolving such conflicts. Skills acquired during the training:
  • communicate effectively in conflict situations
  • identify sources of conflict
  • analysis of the needs of the parties to the conflict and the formulation of the problem
  • using the methods and techniques to solve conflicts
  • to the principles of assertiveness and managing emotions in conflict resolution
  • application of the principles of assertive resist tampering
  • appropriate behavior in conflict
  • implement these stress management, emotional
Training method: lectures, simulations, case studies, role playing, giving feedback to participants
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Building an Effective Team with Belbin Team Roles

 7 Hours
The Team Roles identified by Dr Meredith Belbin are used extensively in organisations worldwide. This course will guide you through the Team Roles theory to help identify ways to use your strengths to your advantage and manage your weaknesses as best you can. The course is suitable for individuals who want to learn to function better in, or improve their management of, teams. It is also ideal for existing teams, who, together, can examine ways to work more effectively in their specific environment.
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Communicating and Influencing For Team Members

 14 Hours
By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies
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Communicating and Influencing - For Managers and Team Leaders

 14 Hours
Audience Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and Case Studies
By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
  • Explain how to deal with the difficult situations they may encounter in the office
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Conflict Resolution, Assertiveness and Self Confidence

 14 Hours
In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable. Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance. This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills. Objectives:
  • To understand the fundamentals and nuances of conflicts in organizations
  • To explore key concepts, factors, theories, types, and models in conflict resolution
  • To discover the personality types, leadership styles supporting negotiation skills
  • To learn the art of assertiveness and self-confidence
  • To experiment, experience and practice conflict resolutions 
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Influencing and Avoiding Conflict

 21 Hours
Audience
  • Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with : 
    • Their colleagues
    • Their bosses
    • Their internal and external customers and stakeholders
Course Objectives By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
Format The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and 
  • Case Studies
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Negotiation Skills

 14 Hours
This two day course is designed for people who want to achieve better outcomes from their negotiations with customers, suppliers and colleagues. It teaches the skills and tactics used by effective negotiators and builds the confidence needed to succeed. Delegates learn the different negotiating styles and how to maximise their personal power while protecting important relationships. The course is highly participative with a combination of lecture, discussion, coaching and exercises.
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Testimonials (8)

SAMART Goal and Negotiation Concept

Withaya - Babcock Power (Thailand)

Course - Negotiation Skills

Clarity of the discussion. Trainer connects to the participants. Pleasant and happy aura of the trainer.

Mona Liza - IT

Course - Effective interpersonal communication with elements of assertiveness

As it was a 1:1, the personalization of the content.

Patricia - Embraer

Course - Influencing and Avoiding Conflict

Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.

Carole - Axway

Course - Communicating and Influencing For Team Members

good balance between theories and practices

Akos Hegyi - BioLife Plazma Hungary Kft. / Sanaplasma Kft.

Course - Conflict Resolution, Assertiveness and Self Confidence

We could practice on real situation and Helen gave to me a lot of practical tips.

Elisa Venturini

Course - Assertiveness

The team vs. team exercise. It made me cognizant of the negative behaviours of my strong areas.

Jordan Ruegg

Course - Building an Effective Team with Belbin Team Roles

I generally was benefit from the interaction and flexibility.

Olivier Pugliesi-Conti

Course - Communicating and Influencing - For Managers and Team Leaders

Provisional Upcoming Courses (Contact Us For More Information)

Communicating and Influencing For Team Members

2025-06-02 09:30
14 hours
Belfast

Assertiveness

2025-06-16 09:30
7 hours
Belfast

Communicating and Influencing For Team Members

2025-06-30 09:30
14 hours
Belfast

Conflict Resolution, Assertiveness and Self Confidence

2025-07-14 09:30
14 hours
Belfast

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