Course Outline
Introduction
- Overview of Unified Communications
- Introduction to CUCM v12.x
- Architecture and deployment models
Initial Configuration of CUCM
- CUCM installation and setup
- Basic configuration
- User management
Call Routing Basics
- Understanding dial plans
- Implementing route patterns
- Call routing components
Advanced Call Routing
- Class of control (CoS) and partitions
- Time-of-day routing
- Tailoring routing for specific needs
Features and Services
- Call park, pickup groups, and hunt pilots
- Implementing call forwarding and transfer
- Configuring voice mail integration
Media Resources
- Understanding media resources
- Configuring conference bridges
- Managing music on hold
Quality of Service (QoS)
- Basics of QoS in voice networks
- Implementing QoS in CUCM
Security in Unified Communications
- Security best practices
- Implementing secure SIP and SRTP
- Certificate management
Unified Communications Mobility
- Mobile Connect
- Cisco extension mobility
- Device mobility
Troubleshooting and Maintenance
- Basic troubleshooting techniques
- Backing up and restoring CUCM
- Upgrading and patch management
Summary and Next Steps
Requirements
- Basic understanding of networking concepts
- Familiarity with Cisco IOS
Audience
- Network engineers
- IT professionals
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from £9500 online delivery, based on a group of 2 delegates, £3000 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
Contact us for an exact quote and to hear our latest promotions
Public Training
Please see our public courses
Testimonials (4)
Experience of the trainor and interaction
Michael Angelo - Metropolitan Bank and Trust Company
Course - Cisco CCNA Syllabus in 5 Days
Information about new application and updates from cisco
Muhammad Al-Hafidzi - Unit4 Business Software Holding B.V.
Course - Cisco ASA/Pix Operation
good knowledge of technical issues, very detailed explanation of topics
Marcin Brzozowski - Asseco Business Solutions S.A.
Course - Deploying a Cisco SD-WAN
Hands on and setup were nicely done and practical knowledge thoroughly imparted. Trainer was really helpful throughout.