Course Outline

Leadership v Management

  • The similarities and differences between Leadership and Management. What makes a Great Leader;
  • what makes a Great Manager?
  • Management Styles
  • Organisational Climate
  • Merging Management Styles with Organisational Climate

Developing a Successful Team

  • What is a Team?
  • The stages of Team Development
  • How can a manager influence the stages of Team Development…?

Performance Management

  • Setting Objectives
  • Managing Individuals’ Performance
  • Coaching for Improved Performance
  • Delegation
  • Feedback as a Performance Management tool

Successfully Delivering Change

  • Why Change does (or does not!) work
  • The 9 key change principles
  • The emotional reactions to change
  • Resistance to change – and the benefits of resistance

Negotiating for Best Results

  • Communication in Negotiation
  • The importance of Effective Presentations
  • Different Negotiating Strategies
  • Comparing Strategies
  • Building Rapport
  • The 3-phase Negotiating Process

Handling Conflict

  • What causes conflict?
  • The Phases of Conflict Handling
    • Understanding the Conflict
    • Understanding your / the other person’s position in the conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and how to apply them
  • Bridging the Gap
 7 Hours

Delivery Options

Private Group Training

Our identity is rooted in delivering exactly what our clients need.

  • Pre-course call with your trainer
  • Customisation of the learning experience to achieve your goals -
    • Bespoke outlines
    • Practical hands-on exercises containing data / scenarios recognisable to the learners
  • Training scheduled on a date of your choice
  • Delivered online, onsite/classroom or hybrid by experts sharing real world experience

Private Group Prices RRP from £1900 online delivery, based on a group of 2 delegates, £600 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.

Contact us for an exact quote and to hear our latest promotions


Public Training

Please see our public courses

Testimonials (5)

Provisional Upcoming Courses (Contact Us For More Information)

Related Categories