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Course Outline
Introduction to Quark and Automated Customer Service
- Overview of Quark as an AI-driven automation tool
- Key capabilities for customer service enhancement
- Examples of Quark implementations in customer support
Setting Up Quark for Customer Service Automation
- Creating and configuring a Quark account
- Understanding Quark’s integration capabilities
- Connecting Quark to existing customer support systems
Building Automated Workflows for Customer Support
- Designing workflows for common customer service tasks
- Implementing ticketing and query management automation
- Building automated chat and response systems
Managing Customer Interactions with Quark
- Automating responses to frequent inquiries
- Setting up sentiment analysis and escalation rules
- Monitoring customer interactions in real time
Optimizing and Monitoring Automated Customer Service
- Analyzing customer support performance metrics
- Adjusting automation strategies for improved efficiency
- Maintaining and updating Quark workflows
Case Studies and Practical Exercises
- Implementing an automated FAQ system
- Designing an intelligent escalation workflow
- Analyzing the impact of automation on customer satisfaction
Summary and Next Steps
Requirements
- Basic knowledge of customer service processes
- Familiarity with automation tools and platforms
Audience
- Customer service managers
- Automation specialists
7 Hours
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from £1900 online delivery, based on a group of 2 delegates, £600 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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