Course Outline

Introduction to OpenText Exstream v16

  • Overview of the structural elements of Exstream v16
  • Understanding the multi-tenant architecture

OpenText Directory Services (OTDS)

  • Introduction to OTDS
  • Understanding OTDS concepts

Exstream Tools v16

  • Exploring Control Center capabilities and management options
  • Supervisor, control, and other web applications
  • Utilizing Exstream tools

Exstream v16 Administration

  • Administering Exstream for optimal performance and security
  • Deploying Exstream v16 applications

Exstream Design Manager/Designer v16

  • Understanding the fundamentals of document design within Exstream
  • Designing and creating documents using Exstream Design Manager/Designer

Exstream Communications Builder/Communications Server v16

  • Building and managing communication flows
  • Developing communication strategies and implementing them in Exstream

Troubleshooting and Best Practices

  • Troubleshooting and resolving typical issues
  • Leveraging the portal for support and resources

Advanced Topics

  • Understanding migration processes
  • Developing new flows
  • Adapting to updates in Exstream v16
  • Managing and creating templates post-update

Summary and Next Steps

Requirements

  • Basic understanding of Customer Communication Management (CCM) concepts
  • Basic knowledge of IT infrastructure and databases

Audience

  • Project managers
  • IT professionals
 28 Hours

Delivery Options

Private Group Training

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    • Practical hands-on exercises containing data / scenarios recognisable to the learners
  • Training scheduled on a date of your choice
  • Delivered online, onsite/classroom or hybrid by experts sharing real world experience

Private Group Prices RRP from £7600 online delivery, based on a group of 2 delegates, £2400 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.

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